We help you hire, appraise, retain and grow talent. Right from recruitment support to all the general HR functions, we are here and happy to assist you.
Contact centre -
Sales & Marketing Support
Sales & Marketing Support
How well you connect and communicate with your clients is the key differentiator for your business. This builds a meaningful role for a contact center as an integral part of your Customer Management strategy. With the marketplace evolving and becoming more competitive, it's no longer just about having call centre services that answer and route incoming calls efficiently. It's NOW about a complete customer experience management that drives higher revenues. If you are looking to maximize collaboration within your internal and external stakeholders, deliver integrated customer services and enrich customer experience and foster loyalty, we are happy to help.
We help you find, retain and engage talent for all you short-term and temp engagements. Regardless of the business you run, there will be times when extra hands are needed. Bringing in temporary workers may be the right solution for you. They can fill gaps quickly and can be calibrated to fit your work flows best.
Engage us for all your recruitments and manpower building programs. You may treat us as an extension of your HR desk and we will gladly partner you for all your recruitment and hiring initiatives. Our processes are ISO 9001:2015 certified and we calibrate our search most to the tee to get you best fit talent for your business. Team Mindpool works to deliver solutions to get you quality talent at super responsive TAT.
Talent mapping & Search
Talent actively looking for a change may come to you easy, but the key at times is to reach out to passive talent, who is not only good but even loyal. Mapping competition and connecting with such passive talent with good performance records is highly rewarding. We map competition for you, create a real-time database of talent, rate the data basis their skills and performance and head hunt the best for you.
Verifying employment history before you hire is imperative. Not only does it mitigate the risk of errors and saves the incidence of a bad hire, it also speeds up the time to recruit and reduce administrative costs by outsourcing time-consuming, tedious screening tasks to a specialized team of verifiers located across locations. Our team of pro verifiers work to verify candidate details about their
- Dates/ timeline of their current and previous employment(s)
- Job title and functional content
- Salary information
- Integrity and compliance adherence conduct
Training and development
Human Resourcing is a costly affair, not only in terms of commercials but also in terms of time that goes in hiring and shaping talent to deliver business outcome. This makes optimization, development and re-calibration of talent very important. Training & Development does this good job for your business to increase productivity, inculcate a sense of team work, induct organization culture and promote productive growth of both the manpower resources and organization. We have the expertise to conduct T & D programs for clients within the BFSI space, were we assist with imparting trainings and development programs on Products, Audit and Compliance, Sales and soft customer engagement skills.